The virtuous cycle is what makes Talkdesk CXA unique.

Drive hyper-automation across the customer journey.

Discover automation opportunities in every touchpoint.

CXA helps you uncover what matters most.

Talkdesk Interaction & Quality Analytics
Identifies friction points in the customer journey,
and offers research options to understand them.

Talkdesk Knowledge Creator
Identifies knowledge gaps and automatically
suggests relevant content to address them.

Build automations that deliver great CX.

Design AI agents and intelligent workflows in minutes with CXA.

Talkdesk Agent Builder

Translates plain language into high-precision agent instructions to build your AI workforce right from the start.

Talkdesk Automation Designer
Rapidly design automation workflows with clicks, not code.

Talkdesk Knowledge Management
Builds, curates, and integrates with unstructured data repositories to serve Al with contextualized answers.

Orchestrate automations across all access points.

Coordinate front office, back office, and AI agents seamlessly.

Talkdesk Autopilot
Always-on, empathetic, and intelligent virtual agents deliver human-like self-service conversations that make your customers feel valued 24/7.

Talkdesk Copilot
Al-powered assistant that listens, guides, and assists agents during interactions, empowering them to resolve customer inquiries faster and reduce average handle time.

[Talkdesk Proactive Outbound Engagement

Execute 1:1 omnichannel proactive engagement.

LEARN MORE](/content/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/index.html)

[Talkdesk Identity

Voice-based biometrics for secure, real-time authentication.

Learn more](/content/cloud-contact-center/wem/workforce-compliance-monitoring/index.html)

[Talkdesk Navigator

Empower customers to express themselves in their own voice for a hyper-personalized experience.

LEARN MORE](/content/cloud-contact-center/omnichannel-engagement/navigator/index.html)

Measure the impact of CX Automation.

Measure outcomes, optimize results.

Talkdesk QM Assist
Transform quality management with AI that analyzes every interaction, identifies coaching insights, and improves performance at scale.

Talkdesk Interaction Analytics
Uncover emerging topics, sentiment, and insights from every conversation with AI-powered analytics.

Talkdesk Feedback
Turn customer feedback into actionable insights that power better experiences.

"Having experienced the power of Talkdesk AI, we’re excited by their innovation and our partnership. CXA is a testament to their leadership and our shared vision of redefining customer experience. AI is central to our growth, and Talkdesk remains instrumental in helping us achieve our goals."

Shawn Martin VP, Client Experience and Innovation at WaFd Bank.

Trustworthy by design.

Safe and responsible AI, built with safeguards and human oversight, enabling confident scaling.

Guardrails

System-level policies restrict what AI agents can say or do, enforcing boundaries aligned with enterprise risk tolerance.

Prompt controls

Administrators can configure how prompts are structured, shaping tone, style, and scope of AI behavior.

Toxicity detection

Automated filters screen every output for harmful, offensive, or non-compliant language before it reaches the customer.

Redaction

Sensitive data, like personally identifiable information (PII) or account numbers, is automatically detected and masked in both inputs and outputs.

Human-in-the-loop (HITL)

Teams can review, correct, and approve AI responses as needed, enabling oversight without slowing down automation.

Explore the power of multi-agent orchestration.

AI agents work together to solve complex issues faster.