AI-Powered Assistant for Contact Center Agents | Talkdesk Copilot
Empower agents with agentic AI using Talkdesk Copilot.
Support agents during live conversations by understanding intent, reasoning in context, and surfacing next-best actions to resolve issues faster.
Talkdesk Copilot features.
Next best actions
Quickly resolve customer issues by proactively providing agents with next best action recommendations for each stage of the conversation.
Real-time call transcription
Transcribe calls in real-time using advanced speech-to-text and natural language processing technology.
Smart Scripts
Agents get instant step-by-step guidance during the call on how to resolve a query quickly and correctly.
Automatic interaction summary
Generative AI automatically summarizes interactions and selects an accurate disposition, eliminating after call work.
Interaction history
Whether it’s a call from a virtual agent or a human agent, quickly bring an agent up to speed with automated access to the interaction history.
In-app automations
Automate manual tasks and capture customer information inside any application, without leaving Talkdesk Workspace.
Automatic response generation
Generative AI refines agents’ input into polished responses based on a chosen tone.
Help agents resolve customer issues correctly and quickly with Talkdesk Copilot.
Copilot reduces handle time and costs by working as part of an orchestrated AI workforce. Agents focus on complex needs, while specialized AI agents handle routine tasks, capture data, and surface insights instantly.
Results
AI that actually turns agents into experts.
CUSTOMER STORY
Automation improves handle times by 50%
Video testimonial
AI-based optimization increases sales conversion by 26%
CUSTOMER STORY
AI assistance reduces handle times by 8 minutes per call
Automate interaction summaries with orchestrated AI agent assistance.
Copilot automatically generates call notes and dispositions, working alongside other AI agents to capture context and streamline workflows. The result: more accurate records, reduced handle time, and faster outcomes for agents and customers alike.
Help agents craft better customer responses in real time.
AI suggests context-aware replies in chats and emails, while orchestration across AI agents ensures tone, accuracy, and efficiency—helping agents respond quickly without sacrificing quality.
Improve agent proficiency and accuracy.
Get real-time transcriptions and guide agents with Smart Scripts during live conversations. This cuts costs, shortens new agent onboarding, and boosts CSAT.
"When we say ‘effortless,’ it means for the caller, but also the agent. Talkdesk improves the user experience as well as the customer experience."
Rita Michaud Director, CX Enterprise Project Management, Serta Simmons Bedding at LLC
KNOWLEDGE MANAGEMENT
Give agents real-time, laser-precise answers.
Copilot taps into trusted knowledge sources and, through multi-agent orchestration, delivers precise, concise answers during live interactions. Agents can resolve issues instantly without hunting through long articles.
Empower agents to act with confidence.
By deploying AI agents that collaborate across connected systems, Copilot provides real-time assistance—reducing escalations, increasing agent autonomy, and allowing supervisors to focus on higher-value work.
Talkdesk Copilot FAQs.
What is Talkdesk Copilot?
Talkdesk Copilot is a personalized AI-powered assistant that listens, guides and assists agents in every customer conversation. It helps agents deliver exceptional customer experiences by providing contextual answers and next steps for agents during live calls.
How can Copilot help contact centers meet KPIs?
AI-powered Copilot from Talkdesk empowers contact centers to speed up resolution times, efficiently manage agent resources, and reduce the dependency on supervisors to help agents during live interactions. These actions help contact centers meet and improve important KPIs such as first contact resolution, average handle time, average wait time, and customer satisfaction scores.