Talkdesk 2025 contact center KPI benchmarking report

The 2025 Talkdesk KPI Benchmarking report provides a data-driven analysis of how leading contact centers are performing across key metrics, including average speed of answer, talk time, hold time, service level, containment rate, and CSAT.

This report provides the insights you need to make smarter, faster decisions, whether you’re looking to improve efficiency, elevate customer satisfaction, or build a stronger business case for CX investments.

Download the report to:

• Benchmark your contact center against industry averages.
• Identify areas for improvement and get guidance on next steps.
• Discover practical opportunities to enhance your team’s performance.