Contact Center Software Pricing | Talkdesk
Automate every interaction. Transform every channel.
For Digital
Digital Essentials
Digital Engagement, email, chat, SMS, social channels, dashboards, reports, APIs and more.
$85 USD
Per user, Per month
Key features include:
- CXA
- Digital Engagement (Email, Chat, SMS, Social Messaging)
- Studio & Routing
- Connections
- API Access
- Real-time Dashboards (Live)
- Guardian
For Voice
Voice Essentials
Voice engagement, Routing, dashboards, reports, APIs, and more.
$105 USD
Per user, Per month
Key features include:
- CXA
- Voice Engagement
- Speech Recognition
- Voicemail Transcription
- Studio & Routing
- Business Intelligence (Explore)
- API Access
For Omnichannel and WFM
Elite
Insights, mitigate risks of a distributed workforce, & choose from one of four add-ons.
$165 USD
Per user, Per month
Everything in essentials, plus:
- Custom Reporting with Live and Explore
- Screen Recording
- Performance Management
- Workforce Management
- Automated Notifications
Best Value
Industry Experience Clouds
Purpose-built for your industry to deliver value from day one.
$225 USD
Per user, Per month
All Elite edition capabilities, plus:
- Financial Services
- Insurance
- Healthcare & Life Sciences
- Retail & Consumer Goods
- Travel & Hospitality
- Utilities
- Commercial & Residential Services
- Government (custom-priced)
Customer Experience Automation (CXA)
Automate every step of the CX lifecycle with AI agents – ready for any contact center.
Talkdesk Copilot
AI-powered assistant that listens, guides, and supports agents in real time, surfacing the right insights to reduce effort and deliver faster resolutions.
Key features include:
- Provide next best action recommendations for each stage of the conversation.
- Deliver precise, trusted answers from your knowledge base.
- Automatically summarize interactions at wrap-up.
- Global support with AI translations.
- Faster time to resolution.
Talkdesk Autopilot
(Voice or Digital)
Agentic AI virtual assistant for voice and digital channels that can autonomously resolve issues, complete tasks, and trigger workflows across the CX lifecycle.
Talkdesk Navigator
(Voice or Digital)
AI-powered router that uses natural conversation and realtime context to direct customers to the best outcome—automated or human.
Interaction & Quality Analytics
(Voice or Digital)
AI-powered analytics that transcribe and analyze 100% of customer interactions to identify topics, intent, and sentiment.
Talkdesk Identity
(Voice or NUMBER VALIDATOR)
Voice biometrics for real-time caller authentication, reducing fraud and handle time for voice and digital.
AI that actually drives outcomes.
“Talkdesk consistently delivers industry-ready innovation. Their advanced AI has improved our banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent approach reshapes how we deliver intelligent, secure, outcome-focused service, making Talkdesk a vital partner.”
Jeiner Morales, SVP Director of data analytics and business systems
5.3%
abandonment rate.
“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”
Krystal Roloff, Director of CX store experience
89%
improved service level.
“We did a much deeper dive with our integration with Epic, and we were able to have patients reschedule, cancel, and make new appointments without ever having to talk to an agent.”
Howard Rubin, Chief Information Officer
98%