AI Contact Center Workforce Management Software | Talkdesk | Talkdesk
Workforce Management: optimizing operational and agent efficiency
Workforce management for every contact center.
Optimize staffing and scheduling with AI-powered, omnichannel workforce management offerings for contact centers of every size with Talkdesk Workforce Management or Verint® Workforce Management™ for Talkdesk. Create efficiencies and improve agent experiences with access to capabilities that scale, no matter how complex your operations.
Customers love Talkdesk.
Rated 8 out of 10 based on 698 reviews and ratings on
Aug 19, 2025
Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers. \ Adam Tilston](https://www.trustradius.com/reviews/talkdesk-2025-08-14-02-19-35)
Aug 07, 2025
Talkdesk was selected for its balance of powerful features, such as robust integration and evolving needs, in a modern contact center. We love and appreciate this system so much. \ Zinhle Msibi](https://www.trustradius.com/reviews/talkdesk-2025-07-28-04-58-56)
Aug 01, 2025
It is easy to use and understand; even someone who has never used it can log in and understand its features. \ Londeka Ndlovu](https://www.trustradius.com/reviews/talkdesk-2025-07-23-11-31-32)
Jul 31, 2025
Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it. \ Ayanda Mwandla](https://www.trustradius.com/reviews/talkdesk-2025-07-24-03-06-40)
Jul 02, 2025
We implement Talkdesk to connect with our customers, incoming calls, outgoing calls, call transfers, and conference calls. Our organization employs more than 100 employees and it has served our needs very well and efficiently. Deployment was fairly quick and easy, as well as dedicated support, even after hours. \ Carlos Delgado Barcia](https://www.trustradius.com/reviews/talkdesk-2025-06-19-14-59-23)
Jun 03, 2025
Talkdesk has allowed us to grow and scale while offering more service options to our clients. \ Christian Thurgood](https://www.trustradius.com/reviews/talkdesk-2025-05-21-11-43-57)
Dec 30, 2024
I use Talkdesk to communicate with customers and listen to recorded calls because every call that you make or receive is recorded by Talkdesk, which makes it easy to find all recorded calls when you need to go back and check what communication was made with the customer. \ Ntombifuthi Zimba](https://www.trustradius.com/reviews/talkdesk-2024-12-10-10-13-12)
Oct 28, 2024
It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details. \ Sanelisiwe Radebe](https://www.trustradius.com/reviews/talkdesk-2024-10-17-05-09-18)